You can check the status of your order by clicking on the "Order Status" link in your order confirmation email or by going to our site kessinhouse.com and clicking "Order Status" on the bottom of the page.
Within 2 business days of placing your order, you will receive an email confirming that Kess InHouse has received your order. You will receive a second email with tracking information when your order ships.
When you find a style you'd like to order, Choose from the size & material options below the product and hit "Customize". You will be taken to the design page in our store. There you can alter the selected product as much as you'd like. After you have altered the product to your liking, hit "proceed to checkout" & complete the shipping information.
Please be aware that all customized orders are final and will not be considered for refund under any conditions.
Customparty.com uses UPS for most orders, to ensure that your products get to you quickly and without damage. Most items take about 7 - 10 business days to create, your order will ship within approximately 3 - 5 business days from the time it is produced. If you choose to have the item shipped with a different shipping company of your choice, you are relinquishing all responsibilities of that shipment from Customparty.com making any delays, damage, or missing items your responsibility.
*If you ordered two or more items, you may receive them in multiple packages on different days.
Customparty.com does not accept returns, exchanges or refunds. All of our products are made to order and all sales are final. If the product you have received is defective or incorrect, we will be more than happy to replace it. Please contact Customparty.com Customer Support within 15 days for details on how to go about this process. As part of the replacement, you will be required to send the defective or wrong item back to us; the initial shipping cost is non-refundable.
Any return/exchange inquiries must be presented in an email or phone call. If you come to our corporate office you will be turned away and will need to submit an inquiry online.