Production Timeline

All custom orders will have a proof sent within 48 hours. Please note, we will not submit your order until we have your approval and any approval delays will result in delivery delays. We make all of our items to order, so please allow for the following production timeline:

Vinyl Backdrops: 10-14 business days
Fabric Backdrops: 10-14 business days
Table Cloths: 10-14 business days
Table Runners: 14-20 business days
Vinyl Banners: 14-20 business days

We make every effort to get your merchandise to you as soon as possible, however, quality workmanship takes time, so please be patient.

All stands are ordered from our drop ship suppliers and can take 2 weeks to receive.

Shipping Policy

We ship packages out Monday through Friday. Orders are not shipped on weekends or holidays. Please keep this in mind when ordering. Once your order is ready to leave our warehouse, we will make the label and an email with the USPS tracking will be sent to you. WE DO NOT MAKE LABELS BEFORE YOUR ORDER IS READY.

We ship with USPS Priority shipping, which usually delivers in about 3-5 days once picked up. Shipping times are not guaranteed, and we are not responsible for any delays with USPS.

Please be aware that ordered items may arrive in separate boxes depending on the items.

Shipping Rates

Shipping is free if your order is over $99 after discounts and credits. This excludes international orders. All orders under $99 will have a $12 shipping fee added at checkout. Please note, this is the cheapest shipping we can manage, as most orders are actually more to ship.

International orders may be subject to extra shipping charges due to size and weight of packages and we reserve the right to send an invoice for the difference of shipping if there is a cost difference.

We are not responsible for customs, duty, or tariff fees imposed at international borders. We are not able to change the classification of products.

Refund Policy

Due to the nature of our business, all merchandise has been custom made for your specific order and is non-refundable.

When a customer places an order in our store, he or she has agreed to purchase their customized order as-is with no exceptions.

We send proofs for any wording and design work that must be approved before the order is sent into production. This is an agreement that your order is correct and thus any errors that might occur are the customer's responsibility.

Exchange Policy

We only replace items if they are damaged. Please send us an email at info@customparty.com with images of the damage that occurred to the product and box. 

If we make an exception, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Only exceptions with an issued RMA number will be accepted. 

Print Details

We do not color match.  Colors may vary from material to material and will vary slightly from what you see on screen due to monitor calibrations.

Other Details

There is a proof fee of $25.00 per proof starting on the third proof. Once a proof is sent and you decide to cancel an order, you will be charged for the proof fee as well as 10% of the cost of the backdrop.
Once an order goes into production, cancellation is no longer possible. 

Questions?

email: info@customparty.com